Frequency Asked Questions on Orders & Payment

1. how to order from online store?

2. how to order by phone?

3. how to order by fax?

4. What is the leadtime to process my order?

5. What kind of payment your accept?

6. If I still have other questions, what should I do?

Question: how to order by phone?
Answers:
If you're not confortable order online, please call our toll free 1-877-893-3729 during our office hours (USA & CANADA), our sales agent will be more than happy to help you.
If you're calling from HI, PR, or AK, this toll free number might be not working for you, please call 001-905-608-2680 in Canada, or call 001-407-812-6618 in USA.

Our order desk office hours are from 9:00am to 6:00pm EST time.

You can also email to one@masterwarehouse.com with your concerns, our sales agent will contact you shortly.

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Question: how to order by fax?
Answers:
If you'd like to order by fax, please download the order from (click here for download), and fax it to 1-407-812-6635 (In USA) or 1-905-608-0508 (In Canada) and our sales agent will contact you shortly.
If you dont have fax machine, you can also email this order form back to one@masterwarehouse.com, we will take care of your order shortly.

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Questions: What is the leadtime to process my order?
Answers:
Your order will be processed at the same day if your order placed before 2:00pm EST time; Otherwise we'll process your order at next business day.
Once your order was processed, we'll send you tracking information to confirm the shipping status.

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Question: What kind of payment your accept?
Answers:
If you order online:
we take all major credit card through PAYPAL,Once you process to checkout, just follow the instructions.



If you order by phone or by fax:
We take all the major credit cards over the phone, such as VISA, MASTER, Amex, Discover, etc.
We also take money order and wire transfer, please contact our sales agent for details instructions.

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Question: If I still have other questions, what should I do?
Answers:
Please don't hesitate call our toll free 1-877-893-3729, our sales agent will be happy to help you.
or email to one@masterwarehouse.com
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How to order from our online store?

1. First you need view the item you want.
2. Beside of each items, you will see Button Add to my Cart.
3. Click the button, you will add the current viewed item to your Shopping Cart.
4. After Click the , you will see the PayPal shopping Cart, which including all the item you have chosed.

5. Click on 'Yes'

6. Your Paypal shopping Cart will be as following:

With Your PayPal shopping Cart, You can order more than one same item, or Remove the items that you dont need.

1. Order more than one of the same items.
You Just need type in the Quantity box, and click on 'Update Cart'.
2. Remove the item that you chosed by mistakes.
Just need check on the remove box at the item you dont need,nd click on 'Update Cart'.

If you need shopping more,
you can click on the 'Continue Shopping', then you will be brought back to our online website.
If you want to finish your shopping,
you can simply click on 'Process to Checkout', and you will be brought to the PayPal check out page.

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