Important Notice about free shipping items:
There are some conditions apply:
1. Free shipping promtion is only for our selected items.
2. Free shipping is only for USA lower 48 states only. Customers order from HI, AK, PR, will need pay the acutally shipping cost, plus $30.00 handling fee.
3. In the event of returns the items with free shipping promotion, the regular shipping cost will also be deducted from the total original purchase value.
For more about return policies, please check with our online order policies.
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Frequency Asked Questions about Shipping

1. Which shipping company do you use for shipping?

2. What is the Service Level, and where my item(s) ship from?

3. Can I have my item overnight delivery?

4. What is the shipping Cost inlcuded?

5. Do you combine shipping?

6. I'm from HI, PR, or AK, do I need extra shipping cost?

7. I'm from Canada, should I pay duty tax and extra shipping cost?

8. what is the shipping schedule?

9. Can I get tracking information after my items were shipped?

10. If I receive the items in damage or in error what should I do?

Question: Which shipping company do you use for shipping?
Answers:
Currently we're using FEDEX other carrier for our online order shipping. All shipping are directly to our business address or residential address.
In some case, we also choose UPS or USPS for small package shipping.

It's sole DESAY's discretion for using any carriers for our online orders.
For over 150 lbs items, we'll using freight service carrier, delivery as 'door to door'.

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Questions: What is the Service Level?
Answers:
The Service Level is as 'Ground', and the transmit days are different as your locations.

For USA customers, we'll ship the item(s) from our USA warehouse.
For Canadian customers, we'll ship the item(s) from our Ontario warehouse in Canada.

Please check with differnet items instock status before you order.
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Questions: Can I have my item overnight delivery?
Answers:
Sorry, No rush delivery for our online orders.

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Questions: What is the shipping Cost inlcuded?
Answers:
The shipping cost,includes the handling cost, actual shipping cost, and shipping insurance.
All the shipping cost from our online orders are ground shipping only and only ship to USA lower 48 states only.

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Questions: Do you combine shipping?
Answers:
Yes, we do.
Due to we have multi warehouse in Canada and USA, your items might be shipped from our different warehouse.
So we might not be able to combine shipping for some of the orders.
If items were shipped from one of our warehouse, the following combine shipping policies will apply:

1. Parts order we only charge highest item’s shipping cost, plus $1.00 for each addtional items.
2. If parts order along with machine, we’ll only charge machine shipping cost.
3. No combine shipping for more than one machine orders.
e.g:
if you order two 28L-90 vinyl cuttes, each of them shipping cost is $78.99, the total shipping cost for this order will be 2 x $78.99= $157.98.
if you order one 28L-90 vinyl cutter, and 3 pieces 45 degree blade, you will only be charged shipping cost $78.99.
if you order one blade holder, shipping cost $9.99, and one serial cable, shipping cost $12.99, you will be only charged $12.99 plus $1.00 for this order

In either case, please make payment for all shipping cost first, and we’ll refund the extra shipping cost by our Combine Shipping Policies once we process your order.

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Questions: I'm from HI, PR, or AK, do I need extra shipping cost?
Answers:
Yes, HI, PR and AK customers, please contact us for extra shipping cost, by email to orders@desaypc.com

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Questions: I'm from Canada, should I pay duty tax and extra shipping cost?
Answers:
In most case, canadian customers will drop ship from our Canadian warehouse if available, otherwise will need pay the extra shipping cost from our USA warehouse.
and duty tax and broker fee might be apply. In such case, we'll contact you to confirm with you before process your order.

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Questions: what is the shipping schedule?
Answers:
Normally all the online orders will be shipped within 1 - 5 business days, upon your payment method.
In most case will be processed in next business day
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Questions: Can I get tracking information after my items were shipped?
Answers:
Yes.
Once your item was shipped, our carrier will send you email with tracking info and prox. arrival times.
you can track your package online all the time till you receive it.

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Questions: If I receive the items in damage or in error what should I do?
Answers:
If you receive the your order items in damage or in errors, please contact us at toll free 1-877-893-3729, we'll take care of you as soon as we receive your call.
Please make claims within 7(seven) days after the item(s) delivery. After the above graceful date, we'll not accept any damage or shipping errors claims.

If you have any more questions, please drop us some lines at orders@desaypc.com, we'll be glad to answer all your concersn.

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